Support
Meshie is a small team, and when you write to us you reach the people who build it. This page covers how to get help, what to include so we can answer quickly, and where the answers to common questions live.
Email us
Write to support@meshie.ai. To help us answer in one reply, include:
- The name of your workspace.
- What you were doing, and what you expected to happen instead.
- A screenshot, if the problem is something you can see.
Please never send passwords, API keys, or tokens by email. We will not ask for them.
What to expect
We aim to reply within one business day. We are a small team rather than a staffed help desk, so a complicated problem may take longer to resolve than to acknowledge, and we will tell you where it stands rather than go quiet.
There is no public status page yet. If something looks wrong with the service, email us and we will tell you what we know.
In the app
In the app, use Help, then Send feedback, or email us. Ideas, rough edges and things that look wrong are all welcome.
Report a security issue
Email security@meshie.ai with what you found, the steps to reproduce it, and its impact if you can assess one. Please do not post it publicly, and do not test against another customer’s connected workspace. We aim to acknowledge a report within 2 business days and to give you an initial assessment within 5 business days. We do not currently run a bug bounty, and we are glad to credit a reporter by name once a fix ships.
For what Meshie reads and how your data is protected, see the Security page.
Common questions
Connecting a system
The Quick start walks through connecting a system and running your first scan. If a connection fails, email us the system name and the message you saw.
Connecting Meshie to Claude
The MCP server docs have the steps for claude.ai, Claude Desktop and Claude Code, and for other agents that speak MCP.
Billing and cancelling
An owner can manage the plan and cancel in the app under Settings, then Billing. For an invoice or a charge you do not recognize, email us.
Deleting a workspace or your account
An owner can delete a workspace and everything in it under Settings, then Danger zone. To delete your login or ask what personal data we hold, email us. Details are on the Privacy Policy.
What data Meshie handles
Metadata only: how your systems are configured, never the records inside them. The Security page lists exactly what is read per system, and the Privacy Policy covers personal data.